Frozen product, clear support.

Because Gulo is a frozen perishable food product, we cannot accept returns after a box has been delivered.

Please move the tubs to a freezer as soon as you receive them.

If your order arrives melted, damaged, incomplete or different from what you selected, contact us on the same day with your order details and photos.

We will review the case and, when appropriate, arrange a replacement, credit or refund.

You can change or cancel before payment is completed. After payment, contact us as soon as possible if you need help.

Once a box is packed for delivery, cancellation may no longer be possible because the product is frozen and perishable.

For recurring boxes, you can request changes before the next renewal window. Changes requested too close to delivery may apply to the next cycle.