Frozen product, clear support.

Because Gulo is a frozen perishable food product, we cannot accept returns after a box has been delivered.

Please move the tubs to a freezer as soon as you receive them.

If your order arrives melted, damaged, incomplete or different from what you selected, contact us on the same day with your order details and photos.

We will review the case and, when appropriate, arrange a replacement, credit or refund.

You can change or cancel before payment is completed. After payment, changes or cancellations must be requested at least 48 hours before the scheduled delivery window.

Less than 48 hours before delivery, cancellation may no longer be possible because the product is frozen, perishable and may already be in preparation for the route.